All orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates
All orders are sent using Australia Post
$12.50 flat rate Standard shipping Australia wide ( 2-8 days after dispatch )
You can skip the shipping fees with free local pickup at Sensory Kingdom Belmont. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready for collection.
Our in-store pickup hours are Mon - Sat 10:00 AM - 5:00 PM. Please have your order confirmation email with you when you come.
Sensory Kingdom has a 14-day return policy, which means you have 14 days ( at your cost ) after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that return shipping will need to be sent to the following address: Shop 1 57-61 Thomson St, Belmont, Victoria 3216
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Custom products (such as special orders or personalized items). Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please note that, for hygiene reasons, we cannot accept change of mind returns or exchanges for any oral motor/chewable related items, wearable items such as body socks & fabric items such as weighted products.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.