All orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates
All order are sent using Australia Post
$12.50 flat rate Standard shipping Australia wide ( 2-8 days after dispatch )
You can skip the shipping fees with free local pickup at Sensory Kingdom Belmont. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready for collection.
Our in-store pickup hours are Mon-Sat 10:00AM-5:00PM. Please have your order confirmation email with you when you come.
Refunds, returns, and exchanges
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us.